Privacy Policy

Welcome to MedApparel — the dedicated medical apparel division of Bhagyashri Textiles ("we", "us", or "our"), based in Hyderabad, India. We specialise in professional healthcare uniforms and accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit store.bhagyashritextiles.com and make purchases from us. Please read this policy carefully.

We may collect personal identification details such as your name, email address, phone number, and delivery address. When you create an account, we also collect account information including your username and profile details. Order information — products purchased, payment method, and billing and shipping addresses — is collected when you make a purchase (we do not store full card details). We also collect device and usage data including your IP address, browser type, pages visited, and time spent on our site, along with any embroidery or customisation data such as text or designs you submit for personalised products.

We use your information to process and fulfil your orders including shipping and delivery, and to send you order confirmations, invoices, and delivery updates via SMS, email, or WhatsApp. We also use it to provide customer support and respond to your inquiries, and to improve our website, products, and services. We may send promotional communications, but only with your consent — you may opt out at any time. We may also use your information to comply with legal obligations and prevent fraud.

We do not sell your personal data. We may share information with logistics partners to deliver your orders, payment processors such as Razorpay to handle transactions securely, and service providers that support our operations including cloud hosting, analytics, and communication tools. We may also share information with legal authorities when required by law or to protect our rights.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

You have the right to access the personal data we hold about you, request correction of any inaccurate information, and request deletion of your data subject to legal obligations. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us at support@bhagyashritextiles.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.