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Ydhya
Performance Wear for Healthcare
Ydhya
Performance Wear for Healthcare
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How to apply a coupon code or store credit
Step-by-step guide to entering your coupon code or store credit at checkout and what to do if it doesn't work.
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Payment failed but money was deducted
What to do if your payment was deducted but the order wasn't confirmed.
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My order shows "Pending" — is it confirmed?
Understanding order statuses and what "Pending" means after you've paid.
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How to track my order
All the ways to check your delivery status — via the website, email, or SMS.
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Is 2-hour delivery available in my area?
How rush and express delivery works, which pincodes are eligible, and what to expect.
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How to return or exchange an item
Return eligibility, the full return process, and what happens after you submit a request.
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How to find your correct size
Size chart, measurement tips, and what to do if you're between sizes.
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Orders, Payments & Store Credits
4 articles
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Delivery & Tracking
4 articles
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Returns, Exchanges & Refunds
3 articles
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Products, Sizing & GST
5 articles
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Orders, Payments & Store Credits
How to apply a coupon code or store credit
Step-by-step guide to entering your coupon code or store credit at checkout and what to do if it doesn't work.
Payment failed but money was deducted
What to do if your payment was deducted but the order wasn't confirmed.
What payment methods do you accept?
All supported payment options including UPI, cards, net banking, and wallets.
My order shows "Pending" — is it confirmed?
Understanding order statuses and what "Pending" means after you've paid.
🚚
Delivery & Tracking
How to track my order
All the ways to check your delivery status — via the website, email, or SMS.
Is 2-hour delivery available in my area?
How rush and express delivery works, which pincodes are eligible, and what to expect.
Shipping charges and free delivery
When shipping is free, what the charges are, and how the free delivery threshold works.
Can I change my delivery address after ordering?
Address change policy and how to request a change before dispatch.
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Returns, Exchanges & Refunds
How to return or exchange an item
Return eligibility, the full return process, and what happens after you submit a request.
How long does a refund take?
Refund timelines for approved returns and failed payments, by payment method.
Can I cancel my order?
Order cancellation policy, time window, and how to request a cancellation.
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Products, Sizing & GST
How to find your correct size
Size chart, measurement tips, and what to do if you're between sizes.
Why is there an extra charge for XXL?
Explanation of the ₹50 XXL size surcharge and how it appears at checkout.
Fabric details and care instructions
What our scrubs are made of and how to wash and maintain them.
Custom embroidery — options and lead times
What you can embroider, lead times, and the non-returnable policy for customised items.
How to get a GST / tax invoice
How to add your GSTIN at checkout and download your GST invoice after the order.
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