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Order cancellation policy, time window, and how to request a cancellation.
You can request a cancellation within 1 hour of placing the order, as long as it hasn't been packed yet.
Custom embroidery orders cannot be cancelled once processing has begun (usually within 1 hour of order placement).
If the order is already with the courier, cancellation is not possible. You can refuse delivery and the item will be returned to us, after which a refund will be issued (minus any courier charges).
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Our support team replies within 2 business hours.