How to return or exchange an item

Return eligibility, the full return process, and what happens after you submit a request.

What can be returned?

• Non-customised items in original, unused condition with tags intact.
• Items returned within 7 days of delivery.
• Items that arrived damaged, defective, or wrong.

What cannot be returned?

• Custom embroidered items (unless damaged/defective).
• Items washed, worn, or missing tags.
• Items returned after 7 days of delivery.

How to initiate a return

1. 1Log in and go to Profile → Orders.
2. 2Tap on the order and select "Request Return".
3. 3Choose the item(s), select a reason, and submit.
4. 4Our team will review within 1–2 business days and email you next steps.
5. 5A return pickup will be arranged if approved. Keep the item packed and ready.

Still not solved?

Our support team replies within 2 business hours.