My order shows "Pending" — is it confirmed?

Understanding order statuses and what "Pending" means after you've paid.

After placing an order, you may see different status labels. Here's what each one means:

Order statuses explained

• "Pending" + Payment Pending — Order created but payment not yet completed. This is the pre-payment state. If you paid and still see this, see the section below.
• "Pending" + Payment Paid — Your payment went through. The order is confirmed and waiting to be packed. This is normal.
• "Packed" — Your order has been packed and is ready for handover to the courier.
• "Out for Delivery" — The courier has picked up your order and is on the way.
• "Delivered" — Your order has been delivered.

Paid but still showing "Payment Pending"?

1. 1Check your email for a payment confirmation from Razorpay.
2. 2Wait 10 minutes and refresh the Orders page.
3. 3If the status hasn't updated, contact support with your payment ID from Razorpay.

Still not solved?

Our support team replies within 2 business hours.