Payment failed but money was deducted

What to do if your payment was deducted but the order wasn't confirmed.

This is usually a temporary situation. Here's what typically happens and what you should do.

Why does this happen?

When a payment is processed, money may be held (not yet deducted) by your bank while our system verifies the transaction. If the network drops or the verification step times out, the deduction may appear on your bank statement even though the order wasn't confirmed on our end.

Steps to take

1Wait 15–30 minutes. Most holds are released automatically.
2Check your email inbox (and spam folder) for an order confirmation from us.
3Log in to your account and check "My Orders" — if the order appears there, your payment was successful.
4If no order appears after 30 minutes, forward your bank debit SMS/screenshot to support@bhagyashritextiles.com with your name and the amount.
5Our team will verify within 2 business hours and either confirm your order or initiate a refund.

If your bank shows the amount as "pending" or "on hold", it has not been fully deducted yet. This will auto-reverse in 3–5 business days if the payment didn't succeed.